Terms of Service

By accessing or using the Platform, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent, and agree to comply with all applicable laws and regulations. If you do not agree to these Terms, you may not use the Platform.

The Alis Restaurants Platform is a multi-tenant restaurant management system that provides restaurant owners and operators with tools for: guided onboarding and restaurant setup; menu and catalog management; order processing and fulfillment tracking; customer communication and marketing (including email via connected Gmail accounts); website generation and hosting; third-party integrations (Square, Toast, Stripe, Google Business Profile, DoorDash, Uber Eats, Grubhub, and others); lead management and CRM; analytics and reporting; and payment processing through connected payment providers.

You must create an account to use the Platform. You are responsible for: providing accurate and complete registration information; maintaining the confidentiality of your account credentials; all activities that occur under your account; promptly notifying us of any unauthorized access or use. You may authorize team members to access your workspace, and you remain responsible for their actions within the Platform. We reserve the right to suspend or terminate accounts that violate these Terms.

Each restaurant operates within an isolated workspace. Your business data, customer records, and configuration settings are separated from other restaurants on the Platform. We implement strict tenant isolation to ensure no cross-workspace data access. You own the content and data you create within your workspace, subject to the license granted below.

The Platform supports integrations with third-party services including but not limited to point-of-sale systems, payment processors, delivery platforms, social media accounts, and email services (such as Gmail via Google OAuth). When you connect a third-party service, you authorize the Platform to access and use data from that service as described in our Privacy Policy. Third-party services are governed by their own terms and conditions, and we are not responsible for their availability, performance, or data handling practices. You may disconnect integrations at any time through your workspace settings.

Subscription fees, plan features, and billing terms are defined by the plan you select during signup. Fees are billed in advance on a recurring basis (monthly or annually) unless otherwise specified. All fees are non-refundable except as required by applicable law. We reserve the right to change pricing with 30 days advance notice. Non-payment may result in restricted access to features or account suspension. You are responsible for any applicable taxes associated with your use of the Platform.

You agree not to: use the Platform for any unlawful purpose; send spam, unsolicited messages, or communications that violate applicable anti-spam laws; impersonate another person or entity; interfere with the Platform's operation or security; attempt to gain unauthorized access to other workspaces or systems; use the Platform to process payments for illegal goods or services; or reverse engineer, decompile, or disassemble any part of the Platform. We reserve the right to suspend or terminate accounts that violate this section.

The Platform, including its design, features, code, documentation, and branding, is owned by Ali's Industries and protected by intellectual property laws. You retain ownership of the content you upload to the Platform (menus, images, business information). By uploading content, you grant us a non-exclusive, worldwide license to use, display, and process that content solely for the purpose of providing the Platform services. You may not copy, modify, distribute, or create derivative works based on the Platform without our written consent.

We strive to maintain high availability but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for any loss or damage resulting from service interruptions.

To the maximum extent permitted by law, Ali's Industries shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Platform. Our aggregate liability for any and all claims arising under or relating to these Terms shall not exceed the greater of (a) the total fees paid by you to Ali's Industries in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you.

You may cancel your account at any time by contacting support. We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in conduct that harms other users or the Platform. Upon termination, your right to access the Platform ceases. We will retain your data for a reasonable period to allow for data export, after which it will be deleted in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in Harris County, Texas.

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Platform or sending an email to your registered address at least 30 days before the changes take effect. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

This section governs the KitchenRush Messaging Program operated by Ali's Industries LLC. By opting in to receive text messages from us or from a restaurant operating on our platform, you agree to the terms in this section in addition to the rest of these Terms.

14.1 Program Name

KitchenRush Messaging Program (operated by Ali's Industries LLC).

14.2 Program Description

When you opt in to the KitchenRush Messaging Program, you may receive text messages from us and from restaurants operating on our platform, including but not limited to: order confirmations and status updates; delivery and pickup notifications; reservation and catering confirmations; review and feedback requests; loyalty program updates and rewards notifications; promotional offers, seasonal menu announcements, and marketing messages; appointment and event reminders; account-related communications such as sign-in codes and security alerts; and customer service replies to inquiries you have initiated.

14.3 How to Opt In

You opt in to receive text messages by: (a) entering your mobile phone number and checking a clearly labeled consent checkbox on one of our web forms (for example on kitchenrush.app, the Pulse Check onboarding flow, a restaurant's online-order checkout, a catering request form, or a loyalty sign-up); (b) texting a keyword such as JOIN, START, or YES to a phone number we publish; or (c) placing an order or reservation where you are informed that transactional SMS is part of the service and you agree to proceed. Consent is not a condition of any purchase.

14.4 Message Frequency

Message frequency varies based on your activity and the restaurants you interact with. Transactional messages (order status, reservation confirmations, sign-in codes) are sent as-needed. Marketing and promotional messages are generally limited to no more than 8 messages per month per restaurant you have opted in with.

14.5 Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for the cost of sending and receiving text messages. We do not charge you a separate fee for text messages you receive under this program, but your carrier may.

14.6 How to Opt Out

You can opt out of the KitchenRush Messaging Program at any time by texting STOP to any message you receive from us. You may also text UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, REVOKE, or STOPALL. After you send one of these keywords, we will send you a single confirmation message and you will not receive any further messages. If you want to resume receiving messages, you must opt in again. Opting out of one restaurant's messages does not automatically opt you out of another restaurant's messages; reply STOP to each.

14.7 How to Get Help

Text HELP or INFO to any message you receive from us and we will reply with support information. You can also contact us at any time at support@kitchenrush.app.

14.8 Supported Carriers and Non-Liability

The KitchenRush Messaging Program is available on major U.S. mobile carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages. Your carrier may or may not charge you for each message sent or received under this program; see Section 14.5.

14.9 Eligibility

You must be at least 13 years old (and if under 18, have the consent of a parent or legal guardian) to opt in to the KitchenRush Messaging Program, and you must be the authorized user of the mobile phone number you provide. By opting in, you represent and warrant that you meet these requirements.

14.10 Privacy and Data Sharing

We collect and use your mobile phone number and messaging history solely to operate the KitchenRush Messaging Program on behalf of you and the restaurants you interact with. We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their own marketing purposes. For full details on how we handle your data, see our Privacy Policy.

KitchenRush is software provided by Ali's Industries to restaurants. Ali's Industries is not a restaurant, food producer, food handler, or delivery service. The restaurant operating on the platform is solely responsible for its food and products, the accuracy of its menu and allergen information, order acceptance and fulfillment, food safety and quality, pricing and taxes, and its own compliance with all applicable laws, licenses, and regulations. Any contract for the purchase of food or other goods is between the customer and the restaurant, not Ali's Industries. We provide the tools that restaurants use to run their operations; we do not prepare, inspect, package, or deliver any food.

The Platform is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, Ali's Industries disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Platform is free of viruses or other harmful components. No advice or information, whether oral or written, obtained from us or through the Platform creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

You agree to defend, indemnify, and hold harmless Ali's Industries and its officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your misuse of the Platform; (b) your violation of these Terms or of any applicable law or regulation; (c) your content or data; or (d) any third-party claim arising from your acts or omissions. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Please read this section carefully — it affects your legal rights. Except for the carve-outs below, you and Ali's Industries agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver. You and Ali's Industries each waive the right to a trial by jury and agree that disputes will be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

30-day right to opt out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@kitchenrush.app with the subject line "Arbitration Opt-Out" and including your name and the email associated with your account. If you opt out, neither you nor Ali's Industries will be bound by the arbitration and class-waiver provisions of this section for future disputes.

Carve-outs. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. The seat and venue of any arbitration, and of any permitted court action, will be Harris County, Texas, unless applicable law requires otherwise.

Ali's Industries respects the intellectual property of others and responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe that content available through the Platform infringes your copyright, please send a written notice to our designated agent at support@kitchenrush.app that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material claimed to be infringing and information reasonably sufficient to let us locate it; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. We may remove allegedly infringing material and terminate repeat infringers in appropriate circumstances.

For questions about these Terms, contact us at: support@kitchenrush.app

Ali's Industries — Houston, TX