Customer CRM
Connected workflow
Maria H. · LTV $1,840
VIPEveryguest, aprofile.
Phone, email, lifetime spend, favorite dish, last visit, allergies, every order they've ever placed. Searchable. Filterable. Tied to every channel — site, app, POS, voice agent.
“I knew my regulars by face. KitchenRush told me my top 50 spend 14× the average and I had no birthday data on 80% of them. Fixed that in a week.”
Live in minutes.
The shortest path from setup to a workflow your team can use during service.
- 01Step 01
Existing guests import
Email + phone from past orders. POS history too.
- 02Step 02
Add what matters
Allergies, favorites, notes — staff add over the first month.
- 03Step 03
Use the data
At the host stand, on the phone, in marketing — same profile.
Feature questions
Straight answers about the restaurant CRM.
What the restaurant CRM does, what setup requires, and which outcomes still depend on the restaurant.
What is a restaurant CRM?
A restaurant CRM organizes permitted guest and interaction data so the restaurant can understand relationships and communicate more intentionally.
What guest data belongs in the CRM?
Only data the restaurant is allowed to collect and use should be stored, with clear purpose, access controls, consent handling, and retention practices.
How can CRM segments improve guest communication?
Segments can help match a message to relevant guest context, but they should remain understandable, respectful, and consistent with each guest's permissions.
Can a restaurant export or delete guest CRM data?
Export and deletion workflows should match the restaurant's data role and applicable requests. Confirm formats, identity verification, retention exceptions, timing, and what connected systems keep.
How does a restaurant CRM match the same guest across orders?
Identity matching should use permitted identifiers and transparent rules, with a way to review uncertain matches, duplicates, shared accounts, and corrected guest information.
Identity, history, preferences — at every touchpoint. The CRM that actually gets used.