What customers hear from you, and when
Updated July 4, 2026
Customers get the essentials automatically, and you can send more when a situation calls for it — all from the order's actions menu.
Automatic
- Order confirmation — sent when the order is placed, with the items, totals, timing, and your contact details. It goes out under your restaurant's name.
- Review request — after an order is completed and paid, a review ask follows a couple of hours later (2 hours by default). Customers who've already been asked or have reviewed are skipped.
Manual, from the order actions menu
- Payment request — emails a Square invoice for the order's full total, so use it on an order that hasn't been paid. It's disabled once an order is PAID, and it always bills the whole total — not a remaining balance — so don't reach for it to collect the rest of a partially-paid order; use the settle controls for that (see Edit an order).
- Send follow up — a personal follow-up email; the right tool after a cancellation or a hiccup.
- Resend all order emails — re-sends the order's notifications when a customer says nothing arrived (check their spam folder too).